Clients who have had a positive experience with your salon or spa will recommend your business to others, which is worth its weight in gold. Are you ready to accept their feedback and grow?
1. Customize Your Services
Client feedback can quickly help your business customize its services to meet your client's needs. We have already seen salons and spas alter the services they offer and the products they use, to cater to clients who have expressed an interest in receiving ecofriendly services. By listening to your clients, you can establish your niche market and build your business from there!
2. Gain Brand Advocates
You have the opportunity to help clients feel their best, which allows you to not only do more of what you love but build brand advocates at the same time. Brand advocates are individuals who will recommend your services to friends, family, and colleagues because they are proud of what you do and how you make them feel. Embrace "word of mouth” marketing to build up your customer base and advertise your brand.
3. Try New Things!
Do you have an adventurous client who is willing to try new looks or experiment with new trends? As more and more people choose to express their personalities through salon and spa services, they are eager to try new things and provide feedback where needed. Beauty trends begin when technicians think outside the box and welcome feedback from their clients. Are you ready to be a trendsetter?.
You carry a lot of responsibility as a beauty and skin care expert, which is why you need to listen to your clients. When you do, you can make sure that your client base appreciates your services and shares that appreciation with others!