Many spa and salon owners focus on creating the most comfortable space for their clients. The atmosphere and quality of services are certainly important. However, they are looking at how tools are being used, how the salon or spa is being managed, and how team members are completing their work.
To better understand how your business measures up, you and your team need to look at your salon or spa in the eyes of the client. Through conducting a client satisfaction test (many of which can be found by a simple search on Google), you can determine if your salon or spa meets their needs or falls short.
How did you do? This test will help your salon or spa work towards meeting the needs of your clients!