The importance of infection prevention and control has never been more crucial in the protection of you, your staff and clients. We could not have imagined the impact that this pandemic has had on the massage market. With the unfortunate closures of facilities came a time of reflection on how the industry will evolve and reform once your doors can open again. In your day-to-day practices, you may now be asking yourself, “how can I provide the best services for my clients while maintaining a safe environment?”
Let’s take a tour of your facility and learn what the New Norm looks like...
Set the Tone for Your Client’s Visits
Considering the recent pandemic and the public’s increased knowledge of how germs are spread, having your facility look clean may not be enough to provide comfort and confidence to your clients. If you did not have protocols in place before the pandemic, your new norm will involve procedures for cleaning and disinfecting these high contact surfaces and non-treatment areas at least once a day.
As you are aware, many pathogens can be spread by hands after contacting contaminated surfaces, including the SARS-CoV-2 virus, that causes COVID-19. At your reception areas you will now have disinfectant wipes effective against SARS-CoV-2 virus. These wipes will provide convenient disinfection of your point of sale (POS) equipment, counters and other high touch areas including keyboards and phones. On the counter, hand sanitizer will be available for clients and your staff. The desk and tables will have communication pieces including recommended guidelines for social distancing and letters speaking to your spa’s commitment to ensuring customer health. Overall, your clients will observe your enhanced sanitation practices from the moment they walk in.
The need for your clients to relax and receive massage therapy is at an all-time high. However, with the nature of massage therapy being so hands-on, your team will now be extra vigilant. Once your client enters the room, they will notice the cleanliness and layout of the massage table. You and your staff will have ensured all linens are properly laundered prior to use and any disposable covers are replaced. You will have properly cleaned and disinfected any reusable covers, the massage table, and thoroughly wiped the face cradle. The disinfection of the cover and bed is still required as linens do not offer protection against all pathogens or body oils. With increased disinfection between every client, you have also selected a compatible disinfectant which will not damage your treatment tables and face cradles.
For clients who are undergoing massage treatments involving equipment such as cups, stones or rollers, additional care for these items is undertaken by your staff. With stones or dry cupping treatments on intact skin, equipment can be conveniently pre-cleaned and sprayed or wiped with your EPA registered disinfectant. Your recently cleaned equipment will air dry, and then be placed in a clean labelled container for the next client.
The Coronavirus outbreak has for many people, meant a crash course on the subject of germs, their transmission, and how to deal with an outbreak. However, the practice of infection prevention is not new to massage therapists like you given regulations, state guidelines and best practices that have been in place for decades. Now is the time to refresh your knowledge and get a good understanding of the impact germs can have on your business and client interactions. Rejuvenate offers a free online educational module covering germ basics and best infection prevention practices.
Update Your Marketing Material
Be proud of the steps you’re taking to maintain a germ-free facility. Displaying your certificate, tent cards, and protocols allows you to engage with your clients and share your advanced awareness and knowledge of infection prevention. Tent cards on work stations can also be a way of letting your clients know you’ve taken disinfecting steps between each service.